Privacy Policy

General Information

These General Terms and Conditions settle the relationships between online store GRGN as a seller, on one hand, and the users of the services available at the grgn.bg domain (hereinafter referred to as the Website) (in particular, the purchase of products from the online store) as a buyer, on the other.

These General Terms and Conditions are binding for all clients/buyers/users of the GRGN online store. Any use of the Website means that you have carefully read and understand the General Terms and Conditions for its use, that you have fully accepted them, and that you agree to respect them unconditionally. We recommend you to also carefully read the Website’s Privacy Policy.

GRGN reserves the right to make unilateral changes, updates and amendments at any moment of these General Terms and Conditions, where their publication shall be deemed official notice to the users about the changes that have been made. Therefore, we would like to ask you to regularly check the content of this document. For any deal made via the Website, the General Terms and Conditions in force are those that have been in force at the moment the deal was made remotely between the Buyer and the Seller.

If any of the regulations set out in these General Terms and Conditions for the use of the Website turns out to be void or inapplicable, regardless of the reason, this shall not result in the invalidity or inapplicability of the rest of the regulations.

The webpage www.grgn.bg is owned by TIARA PRIZ EOOD, UIC 175087949, a solely owned limited liability company, established and existing under the legislation of the Republic of Bulgaria, entered in the Bulgarian Commercial Registry at the Registry Agency, having its registered office and principal place of business in: Republic of Bulgaria, Haskovo, str. Burgas 2, contact address: Republic of Bulgaria, Haskovo, str. Burgas 2, office Helius Consult, email address: contact@grgn.bg.

Registration

You don’t need to register an account to make a purchase from the GRGN website. You can make a purchase as a guest by choosing your desired product/s and size/s, adding it/themto the cart, filling in your accurate and up-to-date information, address information and proceeding to checkout.

Orders

You can make orders from GRGN at any time, including on weekends and official holidays. Your order will be processed on the first possible business day as per the official working calendar of the Republic of Bulgaria.

To purchase an item from the Website online, you need to make the following steps:

• Choose the item (product) you would like to buy from GRGN’s product catalogue and also select the size and if applicable – color of the item (product) you have chosen.
• Click on the “Add to cart” button. If you want to continue shopping by choosing other items (products). The first item/product you have selected and all other items/products will be automatically saved by the system until you decide to check out;
• If you want to check out, click the “View cart” button, scroll down and click on the “Proceed to checkout” button in the bottom left corner. You will be redirected to a page where you need to fill out your personal information (name and surname, shipping address, email address and order notes if you have any). When you are ready, click on the “Place Order” button and you will be redirected to an online payment method checkout page where you fill in your card information so you can finalize your purchase.
• Before finalizing your order, you can review your items/products, as well as all shipping and contact details. If necessary, you can correct or update this data;
• You will be notified by email (at the email address you have provided) about the confirmation of your purchase/purchases and sending this purchase/purchases to the shipping address you have provided.
• In case you don’t receive a purchase confirmation email, please get in contact with us via mail indicated in the General Information in these General Terms and Conditions.
• If you want to change an order that has already been processed, please get in touch with us by email  as per the instructions set out in the General Information section of these General Terms and Conditions. Any changes and cancellations of orders that have already been processed are only possible before the items (products) have been dispatched via courier.
• You can check the status of your order by clicking on the respective email confirmation link that we have sent to you.

Any order, which has been filled in correctly and sent via the Website, is a binding proposal for entering into a remote purchase agreement with GRGN in line with these General Terms and Conditions and the regulations of the Bulgarian legislation currently in force. The purchase contract between GRGN and the Website users is made based on a proposal by the provider to the user as part of a product sale system, where – from the moment of making the offer until the singing of the agreement, as well as during the period of validity of the agreement, the parties are not in any physical contact with each other. Such contract is a remote sale contract under the regulations of the Bulgarian Law on Consumer Protection. The sale contract itself is made by GRGN and is deemed valid even after the respective items/products have been dispatched to the receiver.

You can make item (product) purchases from the Website both on the territory of the Republic of Bulgaria and from other EU countries. The shipping costs are fully covered by you. For shipping outside the territory of the Republic of Bulgaria, GRGN is not responsible for the delivery periods, which in such cases are in line with the practices of the respective shipping company.

By placing an order, you oblige and are held responsible for making sure that all data you have provided to GRGN in relation to the order is correct, full and accurate as of the date the order has been dispatched. By placing the order, you give GRGN your permission to provide your data to the respective vendor, used by GRGN to complete the order (see section “Shipping on the territory of the Republic of Bulgaria”, respectively “International Shipping” below).

The purchases made on the Website are fully secure. We guarantee the security of your personal data in strict compliance with the General Data Protection Regulation (EU) 2016/679) https://www.cpdp.bg/?p=element&aid=991 and the applicable Bulgarian legislation (for more information, please see the Website’s Privacy Policy).

Order price and payment methods

The final amount payable by the user/buyer is the sum of all separate items/products ordered by the user. The end prices of the items/prices on the Website are in leva (VAT included) and include any and all other taxes and fees payable under the law.

The price and payment method are indicated in each order.

Payment methods:

• Payment by debit or credit card – GRGN accepts payments for the items (products) you have chosen using the following bank cards: Visa, VisaElectron, Maestro, MasterCard, etc.
• Pay by cash or debit/credit card when product is received with our partner Econt – you can pay when your product has been delivered to an address given by you or you have chosen a desired Econt office. You have an option to choose to pay by cash or debit/credit card. Please note that this is only available in the territory of Bulgaria.

In terms of online payments, GRGN does not assume any responsibility for any costs related to fees, commissions or other extra payments made by you or your bank as part of the transaction, or currency exchange costs that may be charged by the client’s bank card issuer in the cases, where the currency is other than leva. Some banks charge extra fees when a card payment to GRGN is treated as an international payment by your bank in line with its card payment rules for such transactions. The costs relating to such payments are fully covered by you.

Personal data processing

Please, see the Privacy Policy (Policy for the Collection and Processing of Personal Data) on our website www.grgn.bg.

Cookie policy

Cookies are files containing information, including unlimited text, which are stored in user computers for the purpose of improving their experience with the respective website. These files allow recognizing the user and adapting the website in line with his/her preferences. Cookies usually contain the name of the website they belong to, the period they are stored for in the user’s computer, and a unique number.

The personal information accumulated through cookies can be used only for the performance of certain operations by the user – purchase of GRGN items (products), as well as internal statistical purposes relating to the number of Website visits, including by third parties that GRGN is in contractual relationships with in order to provide services to end users.

In general, the applications used to surf websites allow saving cookies by default. This setting can be changed to block the automatic saving of cookies in the web browser or inform the user every time a cookie is about to be saved by their computer. You can find detailed information about the different ways you can operate cookies in the settings of your browser (Internet Explorer, Mozilla, Chrome, Safari, etc.). Users should be informed that restricting cookies may affect some functionalities of the Website.

Miscellaneous

For any and all issues not settled by these General Terms and Conditions, you can contact us by phone or email as indicated in the General Information section of these General Terms and Conditions. We will make every effort to answer your questions and we will fully collaborate to resolve any possible problem within the shortest period possible.

These General Terms and Conditions are regulated by the Bulgarian legislation. In the event of any disputes between a user and GRGN, these disputes shall be settled in the spirit of mutual understanding and compromise. If impossible, the competent authority to resolve any possible disputes shall be the Bulgarian court, applying Bulgarian legislation.

Personal Data Collection and Processing Policy of website www.grgn.bg

This privacy policy aims to give you information on how the company, which owns the website www.grgn.bg  (hereinafter referred to as The Website) –Tiara Priz EOOD, UIC 175087949 treats (collects, processes, stores, shares, etc.) your personal data and how you could control your preferences and settings in relation to this treatment. Furthermore, this Privacy Policy is fully in line with the provisions of the General Data Protection Regulation (GDPR) 2016/679, currently in force within the European Economic Area (EEA). You can find the full text of the regulation at: https://gdpr-info.eu/.

Generally and above all, we should note that GRGN collects and processes your personal data for the following purposes: (1) to fulfil our obligations as a seller of clothing and accessories; (2) to deliver the Website’s functionalities in the fullest and most efficient way possible; (3) to deliver information, products and services explicitly requested by our customers (for example, sending out newsletters, etc.); (4) to perform market analysis and statistical research for the purpose of internal marketing and statistical activities relating to GRGN.

Section One – Registered website users data we collect

For clarity purposes, below you will find lists of the respective types of personal data GRGN collects from the Website users, arranged based on the specific purposes and processes whose implementation requires the collection of personal data, namely:

• Personal data needed for shipping purchased items – (1) first name and (2) family name of the user; (3) valid email address; (4) telephone number to contact the user and (5) delivery address.
• Personal data relating to payments made by the user – GRGN uses one payment system (myPos) to support online payments. In particular, this system is maintained by the third entities listed below and the respective data, collected when these systems are used.
• Data collected through Cookies – for more information, please see Section 3 below – “Rules relating to the cookies used and data collected through cookies”‘
• IP address;
• User browser identifier;
• User device identifier;
• Information about the number of user Website visits;
• Search history by item categories offered on the Website and purchase history;

Section 2 – Data collected about all Website visitors

• IP address;
• User browser identifier;
• User device identifier;
• Information about the number of user Website visits;
• Search history by item categories offered on the Website and purchase history;
• Information about the landing page used by users to reach the Website,
• Data collected through cookies – – for more information, please see Section 3 below – “Rules on the cookies used and data collected through cookies”‘

Section 3 – Rules on the cookies used and data collected through cookies (Cookie Policy)

Any and all cookies used on the Website are session (temporary) cookies, which have different validity as set by our partner Shopify.

Cookies are essentially small text files sent by the web server to the used browser and stored on your device so the Website can recognize them. There are two types of cookies – permanent and session (temporary) cookies. Permanent cookies are stored as a file on your computer or mobile device for a longer period of time. Session cookies are stored temporarily on your device, when you visit the Website, and are erased relatively soon after you close the Website. Most cookies don’t contain any sensitive information about you or any personal data that can identify you directly.

We use cookies mainly to monitor your behavior in the following aspects:

• Identifying the identifier of your device and the browser you use (so we know when you visit the website, i.e. to “recognize you”);
• Information about the number of user Website visits;
• Search history in item categories offered on the Website and purchase history;
• Information about the landing page used by users to reach the Website, etc.

Section 4– Who do we share your personal data with

Sometimes we share your personal data with third parties. This is aimed at providing you with the best possible experience when using our Website, and sometimes – to secure and make available our service in general.

GRGN does not grant usage rights, and does not sell, reveal or share your information (personal data under GDPR) with other entities or non-related companies, unless this is necessary to provide you with the services you requested and you have given your permission, or in any of the following hypotheses:

• Information needed to fulfil our legal obligations based on legitimate requests coming from authorized government authorities, including but not limited to judicial authorities; investigative authorities; tax authorities, etc. (under the Law on Electronic Communications, The Criminal Code, the Law on the Ministry of Interior, the Law on the Judiciary, etc.)

If you do not wish us to send the information to some of our partners, you can withdraw your consent by contacting us in any of the ways indicated at the bottom of this Policy.

Section 5– Personal Data Protection

GRGN shall maintain appropriate technical and organizational measures to guarantee the security of all Website user data in line with all mandatory requirements of the applicable EU and Bulgarian law. 

Section 6– Data transfer outside EEA

GRGN does not perform direct user personal data transfer to countries outside the EU and the EEA.

Section 7 – How long we store your personal data

When you place an order through the website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

For the purposes of measuring user behavior on the Website, we store personal data based on the period of validity of the respective cookie recording.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the website), or otherwise to pursue our legitimate business interests listed above.

Section 8 – Data subject rights under GDPR

• Right of access to your personal data – you have the right to receive confirmation from us as to whether we process your personal data and, if this is the case, you have the right to access your personal data and information.
• Right of rectification of personal data: if you discover that the personal data we process on you is incorrect, you have the right to make us correct this personal data.
• Right of erasure of personal data (the right to be forgotten): under certain circumstances, if your personal data is processed illegally or you have withdrawn your consent (if the personal data processing is based on consent), you have the right to request and receive erasure of your personal data by us.
• Right to restrict processing: under certain circumstances, for example if you doubt the accuracy of your personal data or have objected our legitimate goal for processing your personal data, you have the right to request us to restrict the processing of your personal data until a solution is found.
• The right to object: under certain circumstances, for example if you doubt our legitimate interest in processing your personal data, you have the right to object such processing based on reasons related to your particular situation.
• Right to data portability: if your personal data is processed automatically based on your consent or for the purpose of performing our contractual obligations, you have the right to request us to provide you with your personal data in a machine-readable format to transfer them to another data controller.
• Right to lodge a complaint with a supervisory authority: you have the right to lodge a complaint in terms of the processing of your personal data by us with the respective competent supervisory authority under the legislation of the Republic of Bulgaria and under Chapter VI of the GDPR or any other applicable EU regulation or international agreement. The competent supervisory authority in the Republic of Bulgaria is the Personal Data Protection Commission.

Section 9 – Miscellaneous

This Privacy Policy is an integral part of the General Terms and Conditions in force for the services, available on the Website. It should be interpreted in relation to them in terms of purchasing products from the Website.

In the event of any disputes between a user and GRGN, these disputes shall be settled in the spirit of mutual understanding and compromise. If impossible, the competent authority to resolve any possible disputes shall be the Bulgarian court, applying Bulgarian and EU legislation applicable as of the moment of resolving the problem.

GRGN reserves the right to make changes to this Privacy Policy at any given moment by publishing the changed terms and conditions on the Website.

Contacts:
Personal Data Controller: TIARA PRIZ EOOD, UIC, having its registered office and principal place of business in: Republic of Bulgaria, Haskovo, str. Burgas 2, office Helius Consult; contact address and phone number: Republic of Bulgaria, Haskovo, str. Burgas 2, office Helius Consult; email address: contact@grgn.bg

(Please not that any data subject access requests under Regulation (EU) 2016/679 sent by mail or courier require additional identification by presenting an ID document by the data subject or by sending the request by email, where this request shall be e-signed by the subject data. Data access requests can also be sent by a legalized proxy of the subject data, where in this case, the proxy should provide a duly notarized power of attorney).

Contacts

contact@grgn.bg

Sofia, Bulgaria