Refund, Returns and Shipping Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it or any item not in its original condition, is damaged or missing parts for reasons due to our error. It must also be in the original packaging with the tags. To complete your return or refund, we require a receipt or proof of purchase. Return costs are paid by you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit/debit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@grgn.bg.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded. We only replace items if they are defective or damaged. If you need to exchange it for the same item of a different size, send us an email at contact@grgn.bg. To return your product, you should email us contact@grgn.bg with details for your return.
Shipping
• With CVC
To ship your products we use CVC courier company. You will be responsible for paying for your own shipping costs for receiving and returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your purchased/exchanged product to reach you may vary. You can choose to recieve your item/s to an address given by you or at a currier hub located only in some administrative cities in Bulgaria. If you have given an address in a city in which a hub is absent, the item can be delivered only to an address given by you. The hubs are located in:
• Stara Zagora, str. Raina Kandeva
• Veliko Tarnovo, blv Nikola Gabrovski 90
• Varna, str. Banat 35
• Plovdiv, Kuklensko shose 21
• Burgas, str. Chataldzha 20
• Sofia, str. Nedelcho Bonchev 27
• Ruse, str. Admiral Rojdenstvenski 2
• Shumen, Industrial zone
• Pzardzhik, Mokrishte, Meselim Pere 4 area
• Targovishte, Mitropolit Andrey 91
• Blagoevgrad, blv. Vasil Levski 61
• Vratza, str. Hristo Smirnenski 7
• Yambol, str. Industrialna 1
• Haskovo, Halilovo area
• Lovech, str. Stara Planina 35
If you cannot receive the item on the address given by you, the delivery company (CVC) will contact you and will try to deliver your product for a second time. If the item is not received by you the second time it will be sent back to us. If you wish to receive the item on a different address or in a CVC hub, please make sure to let us or the delivery company know.
If you are returning more expensive items, you may consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
•With Econt
We also work with Econt courier company, with which you can pay for the order by card or cash upon delivery. You can choose if you want your package to be delivered to a specific address given by you or receive the package at an Econt office of your choice, where you can test and review the products before payment. The delivery costs are are paid by you.
Delivery period of your order is between 1-3 business days.
Customer service
Our team is available to help, answer questions and resolve any issues that have occured at any time. We are available 24/7 except national holidays. You can contact us via our email address or through our social media platforms:
•Instagram: @grgnwear
•Facebook: GRGN (username: @grgnwear)
•TikTok: @grgnwear
Our collection is physically available to purchase at M Concept Space, where you can find all of our items which are currently available on the website as well. The address of the store is Ulitsa Neofit Rilski 11, Sofia, Bulgaria 1000. Items of each collection are limited.
Currently we are shipping only to Bulgaria with CVC and Econt. If you want your products shipped outside of Bulgaria, please write us an email at contact@grgn.bg or for any other questions related to refunds, returns and shipping.